Ecommerce UX guide

Seven product page mistakes that can cost ecommerce sales

Seven common product page UX mistakes that create uncertainty and make products harder to buy.

Why this matters

The exact revenue impact varies by store, but repeated product page friction can be expensive. These seven issues are worth checking before investing in more traffic.

Seven common mistakes

  • Unclear product options.
  • Images that do not answer practical questions.
  • Important delivery information shown too late.
  • Weak descriptions or missing specifications.
  • Unclear stock and availability states.
  • Distracting or competing calls to action.
  • Poor mobile layout around the buying controls.

How to review it

Test the journey with realistic products and tasks rather than reviewing an ideal screen in isolation. Include mobile and desktop, unavailable options, validation errors and the less common cases that often reveal where a template breaks down.

Use analytics to identify where behaviour changes, then review the interface to understand what may be creating uncertainty or unnecessary effort.

A practical next step

Keep the review grounded in your store

Estimate the opportunity using your own traffic, add-to-cart rate, conversion rate and order value rather than relying on a universal headline figure.

Use this guide as a starting point, then test the recommendations with real products, customers and analytics data. Platform defaults and general benchmarks cannot replace evidence from your own buying journey.

Need a clearer plan?

Find the UX problems affecting your store

I review ecommerce category, product and cart journeys and turn the findings into prioritised, practical improvements.

Explore the €790 redesign package