Ecommerce UX guide

How to choose an ecommerce platform

A practical framework for choosing an ecommerce platform based on business, catalogue and customer requirements.

Why this matters

The best platform is the one that fits the way the business sells and the team operates. Start with requirements and constraints before comparing demos or theme galleries.

Questions to answer

  • How complex are products, prices, stock and customer groups?
  • Which countries, languages, currencies, payments and delivery methods are required?
  • What must connect to accounting, marketing, support and fulfilment systems?
  • Who will maintain content, design and technical changes after launch?

How to review it

Test the journey with realistic products and tasks rather than reviewing an ideal screen in isolation. Include mobile and desktop, unavailable options, validation errors and the less common cases that often reveal where a template breaks down.

Use analytics to identify where behaviour changes, then review the interface to understand what may be creating uncertainty or unnecessary effort.

A practical next step

Keep the review grounded in your store

Build a short list of essential scenarios and test each platform against them. Separate genuine requirements from features that are merely interesting.

Use this guide as a starting point, then test the recommendations with real products, customers and analytics data. Platform defaults and general benchmarks cannot replace evidence from your own buying journey.

Need a clearer plan?

Find the UX problems affecting your store

I review ecommerce category, product and cart journeys and turn the findings into prioritised, practical improvements.

Book an ecommerce UX audit